Frequently Asked Questions

Ordering

How do I place an order? Browse or search for a product, add it to your cart and complete checkout. You can also order by calling or WhatsApp on 0793 965654.

Are your products genuine? Yes. We source only authentic products from authorised distributors, backed by manufacturer warranties.

Payment

What payment methods do you accept? M-PESA, Airtel Money, Visa, Mastercard, PayPal and cash on delivery where available. See our Payment Methods page.

Delivery

Do you deliver countrywide? Yes, we deliver across Kenya. Nairobi orders can be delivered same or next day. See our Shipping & Delivery Policy.

Can I collect my order? Yes, from Tusky Magic Business Centre, Junction of Mfangano Lane and Ronald Ngara Street, Nairobi CBD, Kenya during opening hours once your order is confirmed ready.

Returns & Warranty

What if my item is faulty? Contact us within 7 days for a return, or make a warranty claim. See our Return & Refund Policy and Warranty Policy.

Support

How do I reach you? Call or WhatsApp 0793 965654, email info@rickytools.com, or visit our shop in Nairobi CBD, Monday to Saturday, 8:00am – 6:00pm.